Refund policy

WHAT SHOULD I DO IF I WANT TO RETURN A PRODUCT?

First, you should consult our Refund Policy, Change of mind policy and Damaged Goods Policy (if relevant) to check if you are eligible to return goods. You can view these policies below. Any problem or desire to return products should be reported to DIY Epoxy Australia within seven (7) days of receiving the order. We will attempt to resolve any situation to the satisfaction of our customers within the rules & policies of DIY Epoxy Australia.

CHANGE OF MIND

DIY Epoxy Australia does not offer refunds for change of mind. In the event that the purchaser would like to exchange the selected products, Shipping costs and a $50 restocking fee will apply to carry out the exchange. 

REFUND POLICY

DIY Epoxy Australia guarantees that only the highest quality materials are used to manufacture our products. If for any reason a DIY Epoxy Australia product is found to be defective, DIY Epoxy Australia will refund or credit the purchase price of the product to the Purchaser on return of the product within 30 days, provided that at least 75% of the original product is returned, and that a copy of the tax invoice number is provided prior to the request.

In the event that DIY Epoxy Australia deems a product to be faulty, we will provide a postage paid address for the return of the product, if required. 

MISSING OR DAMAGED GOODS

If a product is missing from your order, or received in a damaged condition, the Purchaser is to notify DIY Epoxy Australia within 7 days of receiving their order. DIY Epoxy Australia will investigate and process your claim and may replace, refund or credit the Purchaser. 

Replacement stock will not incur additional freight costs. Please allow up to 7 days for DIY Epoxy Australia to investigate and process your claim.